Solutions
Solutions BION

Services & Maintenance

Maintenance

Annual Maintenance Contract (AMC) for Fire Safety & Security Systems is tailored to optimally maintain the systems up & running with minimal downtime.

Services & Maintenance - Bion
01

Online Ticketing support

With Bion's Online Ticketing Management System, AMC customers can now log a support request via our AMC Service Center (amc.bion.co.in) where tracking of information is easier.

  • Customer Can track the Tickets and Resolution Timelines.
  • Statistics shall also be provided every year on the no of cases.
  • Can be supported with Audit Reports.
  • KPI's like FTR% and SLA adherence are given importance.
  • All tickets are serviced by skilled and trained engineers.
02

Preventive Maintenance

Preventive maintenance is essential for any system. It becomes even more important when they are security systems. We offer preventive maintenance as a part of our AMC Packages. Benefits of Preventive maintenance,

  • Detects issues and critical problems in advance.
  • Get advisory on replacement of spares or upgradation.
  • Reports are provided for any audit trails.
  • Improves overall system availability.
Services & Maintenance - Bion
Services & Maintenance - Bion
03

Expert service engineers

Service engineers at Bion are well qualified and trained. They undergo planned training and development to ensure their skills are up to date all the time. They are supported by

  • SOPS - Structured operating procedure, ensures standard way of addressing issues.
  • Each support ticket is monitored for FTR% and TAT%.
  • Periodic skill matrix assessment helps to identify gaps.
  • Standard checklists, Visit reports ensure systematic resolution to support tickets.

Bion AMC Advantage

Regular monitoring of systems to prevent failures that can lead to disruptions in business

Pre-emptive maintenance and resolution of any possible problem that may warrant essential protective measures

Cost-effective maintenance

Ensure up-time running of your systems

Regular health check of your Fire Safety and Security Systems

You receive immediate assistance in case of an emergency

Certified Professionals equipped with extensive experience in the field of Fire Safety and Security Systems

Log in to our AMC Support Center

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