Services & Maintenance

Our Annual Maintenance Contract(AMC) guarantees all-round support 365 days of the year ensuring all our client systems are optimally maintained. Our comprehensive and non-comprehensive covers are optimally designed to ensure 24x7 availability.

Why consider Bion?

Online ticketing system.

Online Ticketing Management System is implemented exclusively for our AMC customers can now log a support request via our AMC Service Centre (amc.bion.co.in) where tracking of information is easier. Customer's can

  • Customer Can track the Tickets and Resolution Timelines.
  • Statistics shall also be provided every year on the no of cases.
  • Audit Reports.
  • KPI's like FTR% and SLA adherance are given importance.
  • All tickets are serviced by skilled and trained engineers.

Planned Maintenance

Planned maintenance are essential for any system, It becomes even more important when they are security systems. We offer planned maintenance as a part of our AMC Packages. Benefits of Planned maintenance,

  • Detect issues and critical problems in advance.
  • Get advisory on replacement of spares or upgradation.
  • Reports are provided for any audit trails.
  • Improves overall system availability.

Expert service engineers

Service engineers at Bion are well qualified and trainned. They undergo planned training and development to ensure thier skills are upto date all the times. They are supported by

  • SOPS - Structured operating procedure, ensure standard way of addressing issues.
  • Each support ticket is monitored for FTR% and TAT%.
  • Periodic skill matrix assessment helps to identify gaps.
  • Standard checklists, Visit reports ensure systematic resolution to support tickets.
 

Protecting Customer Sites



Rely on us!

Our customer survey shows, customers trust us and rely on our support to keep thier systems up all the times
    • Staff Professionlism90%
    • Response to Queries85%
    • Service Engineer Knowledge90%
    • Overall Satisfaction95%
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