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Online Ticketing
Support
With Bion's user-friendly Online Ticketing Management System, AMC clients now have the convenience of submitting support requests through our dedicated AMC Service Centre (amc.bion.co.in), thereby facilitating information tracking and easing any support request issues. Following are the advantages of Bion's AMC:
- Clients can monitor tickets and their resolution timelines.
- Routine provision of statistical data on the number of instances.
- Utilisation of audit reports to facilitate and strengthen the process.
- Prioritisation of KPIs such as Right First Time (FTR%) and adherence to Service Level Agreements (SLA).
- All tickets are serviced by skilled and trained engineers.
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Preventive Maintenance
At Bion, we understand the importance of preventive maintenance, which is why we include it as a key component of our Annual Maintenance Contract (AMC) package. Our preventive maintenance services offer a wide range of benefits, ensuring the smooth functioning of your systems and equipment.
- Identifying issues early minimises downtime and prevents costly repairs.
- Advice on spare part replacements and upgrades to keep your systems operating at peak performance.
- Detailed audit trace reports to provide insights into your equipment's condition.
- Our goal is to enhance system availability for smooth and efficient operations.
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Expert Service Engineers
Service engineers at Bion actively engage in structured training and development programs to uphold and advance their expertise. Continuous learning ensures the delivery of high-quality service. The following mechanisms are in place to provide comprehensive support:
- Standard operating procedures (SOPs) establish a uniform approach to problem resolution.
- Each support ticket is meticulously monitored for Right First Time (FTR %) and Turnaround Time (TAT%).
- Regular skill matrix assessments are conducted to identify and address any skill gap
- Standard checklists and visit reports are utilised to ensure that support tickets are addressed systematically.
